Delivery policy

Domestic Shipping (Domestic Delivery)
Order processing time: All orders are usually processed and dispatched from the US warehouse within 24-48 hours (excluding weekends and legal holidays)

International Shipping: The shipping origin is: All international orders are uniformly dispatched from the warehouse in the United States. Service providers and partners: Beardbrand handles global direct mail services through third-party international logistics partners (such as OpenBorder, etc.), supporting global delivery and local checkout in multiple countries/regions. Shipping fees and tariffs: International shipping fees will be calculated in real time on the checkout page based on the delivery address and package weight. Handling of customs duties, import taxes, and value-added tax (VAT) related to the order usually shows up during checkout (or is paid by the buyer during customs clearance according to local customs policies), depending on the international logistics service option you choose.

Order tracking and logistics inquiry
Once your order is packed and a tracking number is generated, the system will automatically send a shipping confirmation email to the email address you provided when placing the order.

You can check the latest shipping status of the package at any time by clicking the logistics tracking link in the email.

Common problems during the delivery process
Incorrect address entry: Please carefully verify the delivery address when placing the order. If you find an error in the address, please contact our customer service as soon as possible. If the package has been dispatched, we will not be able to intercept or change the address.

Package loss or damage: If your package shows delivery but you haven’t received it, or if the package is severely damaged during transportation, please contact our customer service team within 7 days after receiving the latest logistics status update. We will assist you in filing a claim with the logistics company or arranging for a replacement.